Refund policy

Return & Refund Policy

Last updated: October 14, 2026

We want you to be happy with your purchase from Casalune. This policy explains how returns and refunds work. Information about shipping, delivery times, and lost or delayed packages is in our Shipping Policy.

1. 30-Day Returns

You may request a return within 30 days of delivery for a refund. Delivery is the date the carrier's tracking shows your package as delivered. Requests received after the 30-day period may not be eligible for a return or refund.

2. Return Conditions

To be eligible for a return, your item should be:

  • In the same condition that you received it, and not damaged through use or misuse.
  • In its original packaging, where possible.
  • Complete, with all components, power adapters, remotes, and accessories that came in the box.

3. How to Start a Return

  1. Email us at homecozyshopping@gmail.com within 30 days of delivery.
  2. Include your full name, order number, and the reason for the return.
  3. We will review your request and reply with a Return Merchandise Authorization (RMA) and the correct return address.

Important: Please do not send items back to the address on the original shipping label or box. Our products ship from fulfillment centers, and packages sent to the wrong address cannot be tracked or processed, so we may not be able to refund them. Wait for our reply with the RMA and return address first.

4. Return Shipping Costs

Change of mind: If you are returning an item because you changed your mind or ordered by mistake, you are responsible for the cost of return shipping. Original shipping was free, so there is no shipping charge to deduct from your refund. We recommend using a trackable shipping service or insurance, because we cannot be responsible for packages lost on their way back to us.

Damaged, defective, or incorrect items: You do not pay for return shipping, and in most cases you will not need to send the item back (see Section 5).

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not the product you ordered, please contact us within 30 days of delivery at homecozyshopping@gmail.com. To help us resolve it quickly, please include:

  1. Your order number.
  2. A clear photo or short video showing the problem.

Once we confirm the issue, we will send a replacement or issue a full refund, at no cost to you.

6. Refund Timing

After your return is received and inspected, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original method of payment within 5 to 10 business days. Your bank or card issuer may need additional time to post the refund to your account.

If you cancel an order before it ships, or we cancel it, we will refund the full amount you paid within 7 business days.

7. Late or Missing Refunds

  1. Check your bank account or card statement again.
  2. Contact your card issuer or bank, as it may take some time before the refund is posted.
  3. If you still have not received your refund, contact us at homecozyshopping@gmail.com.

8. Exchanges

The fastest way to get a different item is to return the original item following this policy and place a new order for the item you want.

9. Your Legal Rights

This policy does not limit any rights you may have under applicable consumer protection laws.

10. Contact Us

For questions about returns or refunds, email us at homecozyshopping@gmail.com.